Training Course Conditions and terms
Please read these terms and conditions before using our website or calling to book your place on any of our training courses or making any payment.
We are determined to ensure that you will find our training and services to be of an excellent standard, but you should always treat the information on this site as general advice only. Always make sure that you seek the advice and help of your chosen training course, and if in any doubt you should seek independant advice.
In the interest of all of our clients, we have to ensure a degree of commitment from our customers to ensure that training days are not lost. We have had courses arranged that were cancelled one or two days before by the customer who have decided not to continue with the training course. Although we completely understand that everyone should be free to decide their own actions, you'll realise that this leaves training days empty that would have been gratefully received by others. Therefore we have had to impose a cancellation fee of £85 on all courses cancelled at short notice. See below.
General Conditions On The Use Of This Web Site And Our Service
Please read these provisions carefully before using our website or any of the advice or information contained within any section or page within it. By accessing or using our website, you agree to be bound by the provisions set out below. We may modify these provisions at any time. Any such modifications are effective immediately from the time they are included on our website. You agree to review these provisions regularly to ensure you become aware of any modifications to them.
This website is managed by Bill Harkess
While the information contained in this web site is believed to be current and reliable, we cannot be held responsible for any errors or omissions. We take no responsibility for the consequences of any error or for any loss or damage suffered by users of any of the information published on any of these pages. Such information does not form any basis of a contract with readers or users of this website. We make no claims or guarantee that you will pass any part of the DVSA qualifying process, and you agree that you will always seek the guidance of your chosen training provider over and above using any information on this site. The advice contained in this site is of a 'general' nature only, and we refuse to accept any responsibility for any actual or perceived inaccuracies or differences of opinion on the information this site contains. You are solely responsible for all your actions on any of the DVSA tests, and we accept no responsibility whatsoever for your failure to pass any part of the qualifying process. You need to remember that we are pleased to offer our personal advice on this site and the associated forums, but you have to sit the tests and pass. If you choose to accept any advice offered by us, you do so entirely at your own risk.
Most links made from our website are to reputable organisations. However we cannot be held responsible for the accuracy or completeness of any pages on such linked web sites. The existence of such links does not represent an endorsement by us of any views expressed or products or services offered.
We do not accept any responsibility for the information practices of a website you are able to access through a link on our website. We make no representations about any other web sites which you may access through links on our website. The inclusion of a link to a third party web site contained on our website does not mean that we endorse that third party website. A third party website accessed from a link on our web site is independent from us and we have no control over the content and/or management of that website. You view and rely upon the contents of any such third party web site at your own risk. We accept no liability to you for the contents of and/or information on any third party website. We shall have no liability to you for any loss or damage you may suffer if you enter into any contract as a result of viewing a third party website linked to our web site. We do not guarantee that any links to third party websites contained on our website will function correctly.
Please note that viruses and similar destructive programs and/or code are an inherent risk of communication via the Internet. We will use our reasonable endeavours to prevent contamination of any material downloaded by and/or sent to you with any virus or similar destructive code. We do not, to the maximum extent permitted by law, accept any liability for any virus or similar destructive code which computer equipment and/or software used by you may suffer as a result of your accessing our website and/or any other communication via the Internet between you and us. It is your responsibility to scan everything which you choose to download from our website to ensure that it is free of such items as viruses, worms, Trojan horses and other similar destructive programs and/or code.
The Internet is not a secure medium and privacy cannot be assured. We cannot accept any responsibility for any harm or damage you may experience or incur by sending personal or confidential information to us over the Internet or if we send you such information at your request. The website is regularly audited for security purposes to ensure that its continuing security is maximised and maintained.
Please note that any e-mail sent to or from either us or the service providers via this web site and any attachments may be encrypted. They may nevertheless be liable to be compromised. This is an inherent risk in relation to e-mail. We do not, to the extent permitted by law, accept any liability (whether in contract, negligence or otherwise) for any external compromise of confidentiality and/or security in relation to transmissions sent by e-mail.
The Data Protection Act
The Data Protection Act puts obligations on users of personal information and lays down principles for its use. One principle states that information has to be processed fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us. To provide outstanding customer service we need accurate customer information. You can help by informing us whenever your circumstances change.
The Data Protection Act does not generally apply to companies but it does cover sole traders and partnerships. When we receive an application for a service from a business we may perform a search with a credit reference agency on the individual company directors or partners.
If you e-mail us, or give us your e-mail address, we will not keep a record of it. We will not give your e-mail address to any unauthorised third parties. When e-mailing us, please make sure that the content of your e-mail is secure. If you send us an email, always remember that it will be 'insecure' and could be intercepted. If you do send 'insecure' e-mail, please keep the amount of confidential information you include to a minimum. We will do likewise when we reply.
We may record or monitor phone conversations to offer you additional security, resolve complaints, improve our service standards, and for staff training purposes.
Responsibility for customer confidentiality
Our representatives are personally responsible for maintaining customer confidentiality. We provide training and education to all our representatives to remind them about their obligations. Our policies and procedures are regularly audited and reviewed.
The Data Protection Act defines certain information as 'sensitive' (racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life, criminal proceedings and offences), if you apply we may ask you for some 'sensitive' details. We will only use this information to provide the service you require and we will ask for your explicit consent. As a customer,if you give us sensitive information we may share it with other branches and companies within our group including staff and trainers to keep our records up to date. Some transactions that you (or an additional cardholder) make on a card account may cause sensitive or confidential details to appear on your statement. If your card is used for such transactions, we believe that the details appear on your statement with your explicit consent.
All rights reserved. unless explicitly granted you may store on your personal computer or print copies of extracts from these pages for your personal and non-commercial use only. You are not permitted to copy, download, store (In any medium), transmit, show or play in public, adapt or change in any way the content of these web pages for any other purpose whatsoever without the permission of the site owner's.
All information, design, text, pictures, graphics contained in this web site and the selection and arrangement of them and all other material on this website are copyright unless otherwise acknowledged. ALL RIGHTS ARE RESERVED. Infringement of any of the copyright in this web site and/or the materials associated with this web site may lead to criminal and/or civil sanctions in the UK, US and other countries. Permission is granted to you to electronically copy and to print hard copy portions of this web site for the sole purpose of using this web site as a research and information resource for personal use only on condition that you agree not to change and/or delete any content, web design and/or layout contained in that material. Any other use of materials on this web site, including modification, distribution or re publication, is strictly prohibited.
Call or text: 07772 085 085